Support
The Lede saves an article, has it read closely, unburies the real story, files it by beat, and writes you a steel-man brief. Here's the practical stuff.
Need a person? Email [email protected]. We're a small shop — expect a reply within a couple of days.
From Safari (or most apps), tap the Share button and choose The Lede. The article uploads in the background and the brief lands in your queue when it's ready — usually within a few seconds.
In your queue, inside the app. Your library is stored in your own iCloud and syncs automatically across the devices signed into the same Apple ID. Reading an article moves it out of the queue into your Archive (reachable from the menu in the queue header).
Uploads finish in the background, so a brief can arrive a moment after you leave the app. If one seems stuck, check your connection and reopen The Lede to let it finish. Articles behind a paywall are read using your own logged-in session; if a site blocks extraction entirely, the save is kept but may stay unprocessed.
Your first 10 briefs every month are free, forever. If you save more than that on the free plan, the article is still kept — it just stays "buried" (no brief yet). Upgrading retroactively unburies everything you saved that month.
Dig Deeper sends The Lede out to research a story further — pulling in additional reporting and angles, then writing a deeper synthesis. It's part of the paid plans.
Subscriptions are handled by Apple. On your device, open Settings → [your name] → Subscriptions, choose The Lede, and you can change or cancel there. To move a subscription to a new device, use Restore Purchases on the subscription screen in the app.
Tap Restore Purchases on the subscription screen. If it still doesn't appear, email us with the date of purchase and we'll help sort it out.
The short version: no account, your library lives in your iCloud, and we don't sell anything. The full details are in our Privacy Policy. To request deletion of any anonymous records tied to your device, email [email protected].
The Lede holds a few standards about where it reads from. We explain them on the Sourcing standards page.